Click Here to Start an Amazon Type Store
February 22nd, 2008So far we talk about basic structure of your store. Its time to move on towards some serious issues.
Customer Service
Customer service is a major part of business. You can provide customer service by using phone and email. Email is preferable is preferable solution in most cases. To setup a customer service center you may either use help desk software or simply use email. Help desk is a much more professional way to communicate with customers besides it makes communication lot easier.
Kayako eSuite (http://www.kyako.com) 29.95$/month
Kayako esuite is impressive help desk software. You can also integrate it with Oscommerce.
Desklance 9.95$/month
It’s a good alternative of Kyako eSuite. I check out the demo and it’s simply amazing.
Estimated Cost: 10$
A review of total cost
Its time to review the total cost to get an idea how much investment you need to start an online store. Here is cost analyzer
Cost Analysis Amount in dollars
Web Hosting 12
Domain Name 8
SSL Certificate 30
Credit Card Processing 100
Customer Service Center 10
Total 510$
The above figure of 510$ isn’t final. If you are a good negotiator you can save plenty of money in Oscommerce customization besides usage of 2checkout.com may also save 50$.
Continued….
Customer Support Resources
http://www.infosamurai.com/v1/customer.htm
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